What We Collect and Why We Hold It
When you open an account, we collect the details you submit — your name, contact number, and the wallet identifiers linked to your bKash, Nagad or Rocket account. We use this data to verify your identity, process deposits and withdrawals, and keep your account secure. Transaction
-
1
records are held for as long as your account remains active and for a defined period after closure, in line with applicable requirements. We do not sell your personal data to third parties. Where we share data with payment processors — for example, to confirm a
-
2
Nagad transfer or settle a Rocket withdrawal — that sharing is limited strictly to what those processors need to complete the transaction. Device data such as your IP address and browser type is collected automatically when you access the lobby on mobile or desktop; this helps
-
3
us detect unusual login activity and protect your wallet. You can request a summary of the data we hold on your account by contacting our support team through the channels listed on this page. Availability of our services depends on local law and your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.